Privacy Policy

Overview

At Indelible Limited Prints, we take your privacy seriously. This policy explains what information we collect, how we use it, and your rights regarding your personal data. We are committed to minimizing data collection and providing you with control over your information.

Information We Collect

When you place an order or contact us, we collect:

• Contact Information: Your name and email address
• Shipping Information: Your delivery address for order fulfillment
• Order Information: Items purchased, quantities, and sizes
• Payment Information: Bitcoin transaction IDs and payment amounts (no credit card data is collected)

How We Use Your Information

We use your information solely for:

• Processing and fulfilling your orders
• Sending order status updates via email
• Providing customer support
• Maintaining bookkeeping records for legal and tax purposes

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Bitcoin-Only Payments

We exclusively accept Bitcoin payments. This means:

• We never collect or store credit card information
• We only record Bitcoin transaction IDs and payment amounts
• Payment information is recorded on the public Bitcoin blockchain
• We do not control or have access to your Bitcoin wallet or private keys

Order Anonymization

When you choose to anonymize your order:

• Your personal information is permanently deleted from our active database
• An anonymous record is retained for bookkeeping purposes only
• The anonymous record contains order items, payment details, and transaction IDs
• No information remains that can identify you as the customer
• This action cannot be undone

To anonymize your order, log in to your account and use the "Clear My Details" button on completed orders.

Email Verification

We use email verification codes for:

• Confirming your email address during checkout
• Logging into your order tracking dashboard
• Ensuring secure access to your order information

Verification codes expire after 15 minutes and can only be used once.

Data Retention

We retain your personal information:

• For active orders until delivery is confirmed
• For completed orders until you choose to anonymize them
• Anonymous bookkeeping records are retained for legal and tax compliance (typically 7 years)

Third-Party Services

We use the following third-party services:

• Blockonomics: For Bitcoin payment processing
• Email Service Provider: For sending order confirmation and status update emails
• Shipping Carriers: For order delivery (we share only necessary shipping information)

These services have their own privacy policies and we do not control their practices.

Your Rights

You have the right to:

• Access your order information via your customer dashboard
• Delete unpaid orders before payment is received
• Anonymize completed orders to remove your personal details
• Request information about what data we hold about you
• Opt out of non-essential email communications

Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure HTTPS connections for all website traffic
• Email verification for account access
• Regular security audits and updates
• Limited access to personal information by staff

Cookies and Browser Storage

Cookies: We use minimal essential cookies only for keeping you logged in when you access your order tracking dashboard (after email verification).

Browser Storage (localStorage): We use your browser's local storage for:

• Your shopping cart items (stored on your device only)
• Your preferred currency display
• Your cookie consent preference

Browser storage data stays on your device and is never sent to our servers unless you complete a checkout.

Analytics

We use Google Analytics to understand how visitors use our site and to improve the shopping experience. This includes tracking page views, product interactions, and checkout flow. Analytics data is anonymized and used solely to improve our service.

International Data Transfers

Our services are operated from the United Kingdom. By placing an order, you acknowledge that your information may be processed in the UK and comply with UK data protection laws.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us: